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<p class=MsoNormal align=left style='text-align:left;line-height:22.5pt; mso-pagination:widow-orphan;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'> </span><span style='font-size: 9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A;mso-font-kerning: 0pt'>随着国内呼叫中心市场的成熟,企业对呼叫中心建设成本、运营成本以及对<span class=GramE>座席</span>人员专业服务质量的<span class=GramE>考量</span>导致外包服务市场迅速成长。面对不同公司、不同类别、不同区域的外包业务,外包企业需要支持大量的呼入<span lang=EN-US>/</span>呼出的客户服务以及业务营销工作,这对于呼叫中心技术和应用提出新的要求。<span lang=EN-US></span></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:22.5pt; mso-pagination:widow-orphan;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'> <span class=SpellE>UUCall</span></span><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'>呼叫中心在传统托管<span class=GramE>型中心</span>的功能基础上,针对外包企业的业务特征和需求,开发出一套适合外包企业使用的呼叫中心系统。<span class=SpellE><span lang=EN-US>UUCall</span></span>以自身系统功能优势并整合海量运营商资源优势,帮助外包服务呼叫中心在不断变化的市场需求面前,迅速占据主动权;让外包企业在客户面前,体现出了更高的业务专业度。<span lang=EN-US></span></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:15.0pt; mso-pagination:widow-orphan;mso-outline-level:2;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体; color:#3A3A3A;mso-font-kerning:0pt;mso-no-proof:yes'></span><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体; color:#3A3A3A;mso-font-kerning:0pt'></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:22.5pt; mso-pagination:widow-orphan;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'> </span><span style='font-size: 9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A;mso-font-kerning: 0pt'>在建设呼叫中心的过程中,外包企业无需部署服务器等硬件设备。只要按照外包业务需要,人员到岗情况等,租用<span class=GramE>座席</span>来使用即可。<span class=GramE>座席</span>可以分布在<span class=GramE>不同职场同时</span>执行一个或者多个项目,不受到物理区域的限制。<span lang=EN-US></span></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:22.5pt; mso-pagination:widow-orphan;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'> </span><span style='font-size: 9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A;mso-font-kerning: 0pt'>多家运营商线路资源整合,应对不同业务可以疏导不同号码。<span lang=EN-US></span></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:22.5pt; mso-pagination:widow-orphan;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'> </span><span style='font-size: 9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A;mso-font-kerning: 0pt'>三种外<span class=GramE>呼任务</span>适应不同业务的需要。任务号码批量导入,分配<span class=GramE>座席</span>组进行。高度自定义的弹屏和电话问卷模块极大程度方便业务开展和结果统计。<span lang=EN-US></span></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:22.5pt; mso-pagination:widow-orphan;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A; mso-font-kerning:0pt'> </span><span style='font-size: 9.0pt;font-family:宋体;mso-bidi-font-family:宋体;color:#3A3A3A;mso-font-kerning: 0pt'>任务进行中和结束后能方便的进行数据报表和录音的筛选导出。报表全面具体,详细地对通话量,时长,是否有效接触,客户情况,<span class=GramE>座席</span>接通率,呼损率等做出统计;录音文件名经过优化,能简方便地与通话记录进行一一对应。大大方便业务结算,运营管理和绩效考核。<span lang=EN-US></span></span></p> <p class=MsoNormal align=left style='text-align:left;line-height:15.0pt; mso-pagination:widow-orphan;mso-outline-level:2;background:white'><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体; color:#3A3A3A;mso-font-kerning:0pt;mso-no-proof:yes'></span><span lang=EN-US style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体; color:#3A3A3A;mso-font-kerning:0pt'></span></p> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=760 style='width:570.0pt;border-collapse:collapse;mso-yfti-tbllook:1184; mso-padding-alt:0cm 7.5pt 0cm 7.5pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=145 rowspan=4 style='width:108.75pt;border:solid #D9D9D9 1.0pt; mso-border-alt:solid #D9D9D9 .75pt;padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>外<span class=GramE>呼功能</span><span lang=EN-US></span></span></b></p> </td> <td width=125 style='width:93.75pt;border:solid #D9D9D9 1.0pt;border-left: none;mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>拨号外呼<span lang=EN-US></span></span></p> </td> <td rowspan=4 style='border:solid #D9D9D9 1.0pt;border-left:none;mso-border-left-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>系统提供多种高效外呼方式,可使企业在同等人力资源条件下快速有效提高外呼效率。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>一键外呼<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>预览外呼<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>预测外呼<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td rowspan=3 style='border:solid #D9D9D9 1.0pt;border-top:none;mso-border-top-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;background:#F7F7F7; padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>通话弹屏<span lang=EN-US></span></span></b></p> </td> <td width=125 style='width:93.75pt;border-top:none;border-left:none; border-bottom:solid #D9D9D9 1.0pt;border-right:solid #D9D9D9 1.0pt; mso-border-top-alt:solid #D9D9D9 .75pt;mso-border-left-alt:solid #D9D9D9 .75pt; mso-border-alt:solid #D9D9D9 .75pt;background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>客户资料<span lang=EN-US></span></span></p> </td> <td rowspan=3 style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>电话接通时将客户资料,问卷主动弹出,帮助客<span class=GramE>服更好</span>更快的进行业务。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>业务记录<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:6'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>问卷调查<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:7'> <td rowspan=3 style='border:solid #D9D9D9 1.0pt;border-top:none;mso-border-top-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><span class=GramE><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体; mso-bidi-font-family:宋体;mso-font-kerning:0pt'>座席</span></b></span><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>管理<span lang=EN-US></span></span></b></p> </td> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span class=GramE><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family: 宋体;mso-font-kerning:0pt'>座席</span></span><span style='font-size:9.0pt; font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning:0pt'>分组<span lang=EN-US></span></span></p> </td> <td rowspan=3 style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>对<span class=GramE>座席</span>进行分组,及权限自定义,并能通过后台监控<span class=GramE>座席</span>的工作状态。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:8'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span class=GramE><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family: 宋体;mso-font-kerning:0pt'>座席</span></span><span style='font-size:9.0pt; font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning:0pt'>监控<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:9'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>自定义权限<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:10'> <td rowspan=3 style='border:solid #D9D9D9 1.0pt;border-top:none;mso-border-top-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;background:#F7F7F7; padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>录音模块<span lang=EN-US></span></span></b></p> </td> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>全程录音<span lang=EN-US></span></span></p> </td> <td rowspan=3 style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>录音自动保存在服务器,并可以下载到本地。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:11'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>批量导出<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:12'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>定制文件名<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:13'> <td rowspan=4 style='border:solid #D9D9D9 1.0pt;border-top:none;mso-border-top-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>问卷调查<span lang=EN-US></span></span></b></p> </td> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>问卷编辑<span lang=EN-US></span></span></p> </td> <td rowspan=4 style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>编辑并执行电话问卷,系统自动统计问卷结果,适合<span class=GramE>赠险外呼业务</span>的电话问卷功能模块。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:14'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>结果统计<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:15'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>统计图表<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:16'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>统计图表<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:17'> <td rowspan=3 style='border:solid #D9D9D9 1.0pt;border-top:none;mso-border-top-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;background:#F7F7F7; padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>文字沟通<span lang=EN-US></span></span></b></p> </td> <td width=125 style='width:93.75pt;border-top:none;border-left:none; border-bottom:solid #D9D9D9 1.0pt;border-right:solid #D9D9D9 1.0pt; mso-border-top-alt:solid #D9D9D9 .75pt;mso-border-left-alt:solid #D9D9D9 .75pt; mso-border-alt:solid #D9D9D9 .75pt;background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>内部沟通<span lang=EN-US></span></span></p> </td> <td rowspan=3 style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>内部沟通及公告帮助项目经理或班组长及时将最新消息通知客服。短信功能能够在<span class=GramE>座席</span>发送短信。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:18'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>系统公告<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:19'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; background:#F7F7F7;padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>短信<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:20'> <td rowspan=6 style='border:solid #D9D9D9 1.0pt;border-top:none;mso-border-top-alt: solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt;padding:0cm 7.5pt 0cm 7.5pt'> <p class=MsoNormal align=center style='text-align:center;mso-pagination:widow-orphan'><b><span style='mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体; mso-font-kerning:0pt'>报表统计<span lang=EN-US></span></span></b></p> </td> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>通话记录<span lang=EN-US></span></span></p> </td> <td rowspan=6 style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>每一个任务都会详细记录通话量,时长,是否有效接触,客户情况,<span class=GramE>座席</span>接通率,呼损率等,并进行批量的导出操作,大大方便业务结算,运营管理和绩效考核。<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:21'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>外<span class=GramE>呼任务</span>报表<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:22'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span class=GramE><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family: 宋体;mso-font-kerning:0pt'>座席</span></span><span style='font-size:9.0pt; font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning:0pt'>绩效报表<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:23'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span class=GramE><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family: 宋体;mso-font-kerning:0pt'>短信详单</span></span><span lang=EN-US style='font-size: 9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning:0pt'></span></p> </td> </tr> <tr style='mso-yfti-irow:24'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>财务统计<span lang=EN-US></span></span></p> </td> </tr> <tr style='mso-yfti-irow:25;mso-yfti-lastrow:yes'> <td style='border-top:none;border-left:none;border-bottom:solid #D9D9D9 1.0pt; border-right:solid #D9D9D9 1.0pt;mso-border-top-alt:solid #D9D9D9 .75pt; mso-border-left-alt:solid #D9D9D9 .75pt;mso-border-alt:solid #D9D9D9 .75pt; padding:3.75pt 7.5pt 3.75pt 7.5pt'> <p class=MsoNormal align=left style='text-align:left;mso-pagination:widow-orphan'><span style='font-size:9.0pt;font-family:宋体;mso-bidi-font-family:宋体;mso-font-kerning: 0pt'>报表自定义<span lang=EN-US></span></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span lang=EN-US></span></p>
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